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Title Description Perspective Scorecard Weight Risk Description ParentObjective
Increase Recurring Revenue Increase Recurring Revenue Financial First Quarter 40.00 Non-payment or late payment of electricity bills Edit | Details | Delete
Improve Satisfaction Improve Customer Satisfaction Customer Operations Scorecard - Q1 2025 30.00 Poor customer experience impacts loyalty Increase Recurring Revenue Edit | Details | Delete
Internal Process Internal Process Internal Processes Operations Scorecard - Q1 2025 20.00 Slow response to faults or service requests affecting reliability Increase Recurring Revenue Edit | Details | Delete